Industry Knowledge Archives

Inside the Philippines’ CX Powerhouse: What Makes Its Customer Service Companies the Best in the World
Across the world, the Philippines stands as the undisputed capital of customer experience. Global brands rely on Filipino professionals to represent them with warmth, clarity, and consistency. Every interaction reflects a mix of empathy, ...
Click, Chat, Repeat: How Philippine E-Commerce Call Centers Keep Online Shoppers Coming Back
Online shopping has become a daily habit for millions. What used to be a weekend activity now happens with a single tap. Behind those seamless purchases are the people ensuring every click feels effortless. ...
From Labor Laws to Service-Level Agreements: What To Know Before Kick-Starting Your Nearshore Partnership
Nearshore outsourcing is no longer just a trend; it’s a strategic move reshaping how modern businesses operate. As companies seek agility, cost efficiency, and real-time collaboration, many are turning to a nearshore outsourcing company ...

17October 2025

Scaling Global Outreach: B2B Email Marketing Tools and Talent in the Philippines

EJ Verginisa2025-10-20T17:55:44+08:00Industry Knowledge|

Precision and personalization have become non-negotiable in this B2B landscape. When you reach across time zones and continents, your ...

16October 2025

Colombia’s Innovation Lab: Where Conversational AI vs Chatbot Takes Center Stage

EJ Verginisa2025-10-20T16:46:58+08:00Industry Knowledge|

The customer experience battlefield is shifting as businesses rethink digital communication. Static bots that once handled simple requests are ...

11October 2025

The Nearshore Advantage: Customer Service in Property Management Beyond Traditional Boundaries

Jaymee Cichon2025-10-08T11:32:35+08:00Industry Knowledge, Nearshoring|

Rising tenant expectations and intensifying market competition are reshaping the way companies approach customer service in property management. Tenants ...

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Industry Knowledge

Inside the Philippines’ CX Powerhouse: What Makes Its Customer Service Companies the Best in the World

Click, Chat, Repeat: How Philippine E-Commerce Call Centers Keep Online Shoppers Coming Back

From Labor Laws to Service-Level Agreements: What To Know Before Kick-Starting Your Nearshore Partnership

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