Industry Knowledge

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Inside the Philippines’ CX Powerhouse: What Makes Its Customer Service Companies the Best in the World
Across the world, the Philippines stands as the undisputed capital of customer experience. Global brands rely on Filipino professionals to represent them with warmth, clarity, and consistency. Every interaction reflects a mix of empathy, ...
Click, Chat, Repeat: How Philippine E-Commerce Call Centers Keep Online Shoppers Coming Back
Online shopping has become a daily habit for millions. What used to be a weekend activity now happens with a single tap. Behind those seamless purchases are the people ensuring every click feels effortless. ...
From Labor Laws to Service-Level Agreements: What To Know Before Kick-Starting Your Nearshore Partnership
Nearshore outsourcing is no longer just a trend; it’s a strategic move reshaping how modern businesses operate. As companies seek agility, cost efficiency, and real-time collaboration, many are turning to a nearshore outsourcing company ...

15July 2025

Wage Shock in L.A.: Why Hospitality Outsourcing Is Back on the Table for Businesses

Ann Gelli Tolentino2025-07-31T11:01:52+08:00Industry Knowledge|

Los Angeles’ hospitality sector just got hit with a wage wave—and business leaders are scrambling for answers. With the ...

15July 2025

Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses

SuperStaff Editorial Board2025-07-15T20:37:30+08:00Industry Knowledge, Nearshoring|

Colombia’s workforce is changing—and so are the rules. With the enactment of the reforma laboral Colombia 2025, the country ...

15July 2025

Industry-Specific Call Center Outsourcing Solutions: What Works Best for Retail, Healthcare, and Tech

Lorenzo Ruiz Castro2025-07-15T13:13:56+08:00Industry Knowledge|

Not all call center outsourcing solutions are created equal—and that’s exactly why industry-specific support matters more than ever. Whether ...

Previous 232425 Next