Industry Knowledge

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Inside the Philippines’ CX Powerhouse: What Makes Its Customer Service Companies the Best in the World
Across the world, the Philippines stands as the undisputed capital of customer experience. Global brands rely on Filipino professionals to represent them with warmth, clarity, and consistency. Every interaction reflects a mix of empathy, ...
Click, Chat, Repeat: How Philippine E-Commerce Call Centers Keep Online Shoppers Coming Back
Online shopping has become a daily habit for millions. What used to be a weekend activity now happens with a single tap. Behind those seamless purchases are the people ensuring every click feels effortless. ...
From Labor Laws to Service-Level Agreements: What To Know Before Kick-Starting Your Nearshore Partnership
Nearshore outsourcing is no longer just a trend; it’s a strategic move reshaping how modern businesses operate. As companies seek agility, cost efficiency, and real-time collaboration, many are turning to a nearshore outsourcing company ...

6September 2025

How Omnichannel Contact Center Services in the Philippines Support E-Commerce Growth

Lorenzo Ruiz Castro2025-09-04T20:52:27+08:00Industry Knowledge, Offshoring|

The modern e-commerce customer expects more than quick shipping or competitive prices; they demand seamless support across every channel ...

5September 2025

Worried About Digital Service Taxes? Achieve Cost Savings Through Offshore Tech Outsourcing

Billy Samonte2025-09-05T11:01:45+08:00Industry Knowledge, Offshoring|

Businesses worldwide are feeling the weight of a growing global trend: the imposition of the digital services tax. Designed ...

4September 2025

Nearshoring vs Reshoring for Tech Startups: Solving Talent Shortages the Smarter Way

SuperStaff Editorial Board2025-09-04T19:55:59+08:00Industry Knowledge, Nearshoring|

The global tech talent shortage has forced startups to rethink how and where they build their teams. With demand ...

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