Industry Knowledge

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Inside the Philippines’ CX Powerhouse: What Makes Its Customer Service Companies the Best in the World
Across the world, the Philippines stands as the undisputed capital of customer experience. Global brands rely on Filipino professionals to represent them with warmth, clarity, and consistency. Every interaction reflects a mix of empathy, ...
Click, Chat, Repeat: How Philippine E-Commerce Call Centers Keep Online Shoppers Coming Back
Online shopping has become a daily habit for millions. What used to be a weekend activity now happens with a single tap. Behind those seamless purchases are the people ensuring every click feels effortless. ...
From Labor Laws to Service-Level Agreements: What To Know Before Kick-Starting Your Nearshore Partnership
Nearshore outsourcing is no longer just a trend; it’s a strategic move reshaping how modern businesses operate. As companies seek agility, cost efficiency, and real-time collaboration, many are turning to a nearshore outsourcing company ...

23October 2025

Claims, Compliance, and CX: Why U.S. Insurers Are Outsourcing Insurance Services to Colombia

Ann Gelli Tolentino2025-10-22T14:18:11+08:00Industry Knowledge, Nearshoring|

In today’s high-pressure insurance landscape, U.S. insurers are facing a perfect storm of challenges. Costs are climbing, compliance demands ...

23October 2025

Virtual Medical Assistant Jobs in the Philippines: A Growing Career Path for Healthcare Graduates

Jaymee Cichon2025-10-22T13:36:56+08:00Industry Knowledge, Offshoring|

The global healthcare industry is evolving fast, and the demand for skilled support professionals is rising just as quickly. ...

22October 2025

B2B Website Development Services in Colombia: A Competitive Edge in the Digital Economy

SuperStaff Editorial Board2025-10-23T12:04:39+08:00Industry Knowledge, Nearshoring|

Rising digital demands have made B2B website development services a crucial competitive differentiator. As businesses compete for market share ...