Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Inside the Philippines’ CX Powerhouse: What Makes Its Customer Service Companies the Best in the World
Across the world, the Philippines stands as the undisputed capital of customer experience. Global brands rely on Filipino professionals to represent them with warmth, clarity, and consistency. Every interaction reflects a mix of empathy, ...
Click, Chat, Repeat: How Philippine E-Commerce Call Centers Keep Online Shoppers Coming Back
Online shopping has become a daily habit for millions. What used to be a weekend activity now happens with a single tap. Behind those seamless purchases are the people ensuring every click feels effortless. ...
From Labor Laws to Service-Level Agreements: What To Know Before Kick-Starting Your Nearshore Partnership
Nearshore outsourcing is no longer just a trend; it’s a strategic move reshaping how modern businesses operate. As companies seek agility, cost efficiency, and real-time collaboration, many are turning to a nearshore outsourcing company ...

26October 2025

Inside the Philippines’ CX Powerhouse: What Makes Its Customer Service Companies the Best in the World

Jaymee Cichon2025-10-23T12:19:46+08:00Customer Experience|

Across the world, the Philippines stands as the undisputed capital of customer experience. Global brands rely on Filipino professionals ...

20October 2025

Overcoming the Fear of Customer Service Horror Stories: How Businesses Can Maintain CX Success

Matthew Jose Reyes2025-10-23T11:35:41+08:00Customer Experience|

Customer service recovery is every business’s silent safeguard against the fear—a single bad customer service encounter going viral and ...

17October 2025

As US Consumers Cut Back on Spending, Here’s How Outsourced CX Teams Can Help Businesses Maintain Customer Trust and Loyalty

SuperStaff Editorial Board2025-10-20T16:48:30+08:00Customer Experience|

As consumer cutbacks tighten their grip on the 2025 market, businesses across industries are feeling the pressure. Shoppers are ...