Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Your Ultimate Guide to Choosing the Right Customer Service Metrics for Your Business Goals

Not all customer service metrics are created equal—especially when ...

By Lorenzo Ruiz Castro|2025-08-15T18:03:54+08:00August 17th, 2025|Customer Experience, Insider Insights, Outsourcing Strategies|Comments Off

The Role of a Multilingual Customer Service Representative in Global Support

Language plays a key role in customer experience. For ...

By Lorenzo Ruiz Castro|2025-08-22T10:26:53+08:00August 17th, 2025|Multilingual Support|Comments Off

What Is Data Processing Outsourcing? A Complete Guide for First-Time Clients

When running a growing business, time and resources are ...

By Lorenzo Ruiz Castro|2025-08-15T10:24:06+08:00August 15th, 2025|Back Office Support|Comments Off

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