Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

How Virtual Contact Centers Are Solving Global Staffing Challenges

Staffing challenges are becoming a common concern across many ...

By Lorenzo Ruiz Castro|2025-07-16T16:01:40+08:00July 16th, 2025|Business Process Outsourcing|Comments Off

Industry-Specific Call Center Outsourcing Solutions: What Works Best for Retail, Healthcare, and Tech

Not all call center outsourcing solutions are created equal—and ...

By Lorenzo Ruiz Castro|2025-07-15T13:13:56+08:00July 15th, 2025|Industry Knowledge|Comments Off

Nearshore Call Center Solutions: Cost-Effective Customer Support Close to Home

Customer support is a core part of business success. ...

By Lorenzo Ruiz Castro|2025-07-14T17:54:12+08:00July 14th, 2025|Nearshoring|Comments Off

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