Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

From In-House to Outsourced: The Help Desk Support Shift

Companies of all sizes depend on help desk teams ...

By Lorenzo Ruiz Castro|2025-07-18T15:05:34+08:00July 18th, 2025|Outsourcing Strategies|Comments Off

The Role of Logistics BPO Support Services in Future-Proofing Supply Chains Amid Strait of Hormuz Trade Disruptions

The Strait of Hormuz is more than just a ...

By Lorenzo Ruiz Castro|2025-07-17T18:14:31+08:00July 17th, 2025|Industry Knowledge|Comments Off

Fraud in NY State Tech Contracts: What It Reveals About Vetting Offshore Consultants

New York State recently uncovered several fraud cases involving ...

By Lorenzo Ruiz Castro|2025-07-18T15:24:53+08:00July 16th, 2025|Offshoring|Comments Off

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