Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Your Brand Is Growing—Now Here’s How to Scale Omnichannel Customer Support Right

Growth is great, but what happens when your customer ...

By Lorenzo Ruiz Castro|2025-08-01T18:16:19+08:00August 4th, 2025|Customer Experience|Comments Off

How Infrastructure Growth in Colombia Is Fueling a New Era of Outsourced Services

Colombia is steadily becoming one of the most reliable ...

By Lorenzo Ruiz Castro|2025-08-01T17:32:15+08:00August 1st, 2025|Colombian Nearshoring|Comments Off

Human-in-the-Loop (HITL) Hybrid Outsourcing Models

Most businesses today are expected to deliver results faster ...

By Lorenzo Ruiz Castro|2025-07-30T16:59:49+08:00July 30th, 2025|Back Office Support|Comments Off

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